Store Policies

Water Lilies Boutique Store Policies

The "I have a toddler hanging on my leg" Version

Need a quick synopsis of this very lengthy and detailed page? We've got you covered!

  • All domestic orders of at least $25.00 within the United States receive free shipping via USPS. We are able to ship some items internationally. Please send us a message if you are out of the US and interested in an item.
  • Orders ship same day if orders are made before 3 PM CST Monday to Friday. Orders received after 3PM CST will ship the next business day. We may have delays during peak shipping times.
  • Our shopping platform should prevent any oversells. If that should happen, any oversold items will be refunded immediately.
  • If we are shipping to a forwarder, we are not responsible for any damages caused by box cutters or other means they may use on the package and the liability for damaged articles shifts to them once opened.
  • Need to return an item(s)? Please contact us. We will accept most unused, unworn, unwashed items within 14 days of purchase. Please know that we may deduct 15% from your refund for a re-stocking fee, plus any applicable shipping costs if you received free shipping.
  • Water Lilies Boutique will never sell your information to anyone. We don’t even know how and never want to know. We really don't like when companies do that either...your information is safe with us!
  • We accept PayPal, Apple Pay, Water Lilies Boutique Gift Cards and all major credit cards.
  • Need to cancel your order? Please contact us within 6 hours of your order to guarantee cancellation.
  • Indiana residents are subject to the standard 7% sales tax and Kentucky residents are subject to the standard 6%. Water Lilies Boutique is based at 605 State St., Newburgh, IN 47630 and we have a temporary location in Owensboro, KY, so we must charge sales tax in these states. Sorry, it’s a bummer, but it’s the law and we don't get to keep it.
  • For discounts, only one code may be used at a time. The only exception is our secret phrases found occasionally in the Lily Pond (https://www.facebook.com/groups/234220680266769/). Also, some products are not available for discount. If you think something is ringing wrong, please let us know. Please see our discount policy for more complete information at: https://www.waterliliesboutique.com/pages/discount-policy

Need more details? Feel free to read the rest of the page:

Shipping

All US/APO orders $25 and over will have free shipping.  Our goal is to have all shipments out the door within 24-48 hours. Please note, if you are an international customer, some manufacturers do not allow us to ship overseas. Please check with the store about the products you are interested in prior to placing your order.

All in-stock items will ship together. Our shopping platform should prevent any oversells. In the unfortunate case of an oversell, we will contact you with options, including a refund of the oversold item. Item's listed as "pre-order" will not ship until after we receive the stock. Then "pre-order" items are subject to standard terms of shipping and will ship 24-48hrs after received. If you have any questions on when your pre-order will ship, please let us know via our Contact Us form and we will be happy to answer any questions.

If we are shipping to a forwarder, we are not responsible for any damages caused by box cutters or other means they may use on the package. Please have them inspect the package upon arrival. If there are issues found prior to opening, please contact us with pictures of the damage to the box/packaging. If determined to be a issue with our shipper, we will begin the process of filing a claim. If we do not receive pictures or contact prior to opening the packaging, we are unable to help. Once your forwarder has opened the package, we transfer liability to them for any damaged articles.

If you select Checkout with PayPal or Checkout with PayPal Credit during checkout, we ship to the address listed in your PayPal account unless we are otherwise notified. Please be sure to include in the order notes if there is a change of address from what is in your PayPal account.

All packages are tracked. If you have an issue with delivery, please contact us as soon as possible and we will work with you to locate your package.

Returns and Exchanges

**PLEASE CONTACT Water Lilies Boutique AT 812-774-1283 or info@waterliliesboutique.com PRIOR TO RETURNING ANY ITEMS.** 

In the event that you are unsatisfied with your purchase, Water Lilies Boutique will accept any unwashed, unworn and unused items within 14 days of your purchase. If a refund is preferred, returned items may be subject to a 15% restocking fee based on returned condition. If a restocking fee is assessed, it will deducted from the amount of your refund. We do retain the ability to refuse any refund based on returned condition. Should a refund be refused, we will mail the item back to you at our expense.

Please note, in the event of a manufacturer’s defect, some companies may request you send the item directly to them. If so, we will do our best to make sure you are taken care of by the manufacturer.

If you received free shipping with your order, shipping costs will be deducted from the amount of your refund or store credit if you are returned non-defect items.

In the event of a return, the buyer will be responsible for all return shipping fees on non-defective items.

Water Lilies Boutique will not accept returns on any "Final Sale" items. Also, we are not responsible for any items damaged by the means of box opening. We recommend that you do not open packages with sharp objects (i.e. knives, box cutters, scissors).

Privacy Policy

Water Lilies Boutique is committed to keeping your personal information private and secure. When you make a purchase from us, the information you provide is used to process your order and keep you keep you up to date with what’s going on at our store. We are fully committed to your privacy, as our secure servers protect your information using advanced encryption techniques and firewall technology.

Water Lilies Boutique will never sell your information to any third party and will only use your information to communicate to you regarding orders and updates. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Payment Methods

We accept all debit and credit cards as a form of payment, via Shopify payments. We also accept payments through PayPal. There is no surcharge to you for using your debit or credit card to make purchases. Lay-buy is our layaway process and is subject to it's own terms and conditions per its contract.

Order Cancellations

In the event that you need to cancel your order, please email us at info@waterliliesboutique.com, reply CANCEL to your confirmation email or call us at 812-774-1283 within 6 hours of your order. Due to the fast turnaround of our shipping to you, we cannot guarantee cancellations after this time frame. Once a shipping label has been created, we may be unable to accept a cancellation for your order.

Indiana and Kentucky Residents

Water Lilies Boutique has a brick and mortar store in Newburgh, IN, as well as a temporary location the first weekend of every month at Preservation Station, Owensboro, KY. All orders made by residents within the states of Indiana and Kentucky will be charged applicable state sales tax automatically as part of your checkout. It’s a bummer, but we don’t keep it either! 

Any questions? Let us know! We are here to help.

~Ginny Fields, owner

 

Page update 5/11/2017